10 Points to Consider When Choosing an Alarming System

1. Highly Available Cloud Solution

Especially in the area of alarming, a guaranteed availability (> 99.9%) of the application is essential. Therefore, do not rely on a solution with only one server, but check whether the system is set up with multiple georedundancies to mitigate potential failures.

2. Security of Your Data

Choose a GDPR-compliant provider that operates its servers exclusively in certified data centers within Germany and works with reliable partners. You can read about these in the list of subcontractors in the data processing agreement.

3. 24/7 Expert Support

Pay attention to the quality and availability of support – preferably through various media, such as direct chat, phone, and workshops. Non-stop accessibility is also crucial for your security. Only larger providers with a proper team and adequate staffing can offer their customers this service.

4. Intuitive Operation

In an emergency, speed is essential. That's why it's important that your alarming system is clearly and structured, allowing you to quickly find your way around – from setup to triggering.

Man in high-visibility vest unconscious on warehouse floor with hard hat nearby.

5. Clear Contract Terms

No asterisks or fine print. How long is the contract duration? How high are the costs? Are there one-time or hidden costs? You should be able to answer these questions at a glance.

6. Various Alarm Channels

It is not sufficient to rely on a pure SMS or app solution. A reliable alarming system must support all communication channels (alarm SMS, alarm call, data push, smartphone support/app, email, pager).

7. Fallback Levels for Alarm Triggering/Receiving

When triggering an alarm, ensure that your alarm server can not only trigger via the internet but automatically switches to other media like SMS or call if the data network is disturbed or fails. The same applies to alarm reception.

8. Many Years of Experience

Rely on providers with sufficient experience, as they, in addition to technical know-how, know the market better than providers who have not been around for as long. GroupAlarm has been on the market since 2001, SMG-certified since May 2017, and has carried the 'Software made in Germany' seal of quality since April 2018.

9. Easy Data Maintenance

The up-to-date nature of the stored data is crucial for alarming. Therefore, your alarming system should offer the possibility for participants to maintain their data themselves or for an administrator to do so.

10. Certified Security

Ensure that your provider can demonstrate high information security, risk transparency, and good risk management. GroupAlarm is certified according to ISO 27001 and BSI C5.