Privacy Policy for the use of the GroupAlarm App (iOS/Android/Web) - Privacy Policy
1. Data Protection
The following privacy policy applies to registered participants of GroupAlarm.com and describes which data is processed in our iOS/Android/Web apps. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.
2. General Information and Mandatory Disclosures
Information about the data controller
The data controller for data processing on this website is:
cubos Internet GmbH
Eurode-Park 1-82
52134 Herzogenrath
Managing Director: Hanno Heeskens
Registry Court: Amtsgericht Aachen
Registration Number: HRB 17734
Email: [email protected]
Data protection inquiries: [email protected]
The data controller is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).
Revocation of your consent to data processing
Many data processing operations are only possible with your explicit consent. You can revoke consent you have already given at any time. An informal email to us is sufficient for this. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to complain to the competent supervisory authority
In the event of data protection violations, the data subject has the right to complain to the competent supervisory authority. The competent supervisory authority for data protection issues is the State Commissioner for Data Protection of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to yourself or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done if it is technically feasible.
SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, GroupAlarm.com uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. With SSL or TLS encryption activated, the data you transmit to us cannot be read by third parties.
Information, blocking, deletion
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of data processing and, if applicable, a right to rectification, blocking or deletion of this data. For this and for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.
3. Data Protection Officer
Legally required Data Protection Officer
We have appointed a data protection officer for our company.
Ralf Meschke
Am Haarberg 27
52080 Aachen
Email: [email protected]
4. Data Collection on Our Website
Cookies
The internet pages sometimes use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called “session cookies”. They are automatically deleted after the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser on your next visit. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited. Cookies that are necessary for carrying out the electronic communication process or for providing certain functions desired by you (e.g. shopping cart function) are stored on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies for the technically flawless and optimized provision of his services. Insofar as other cookies (e.g. cookies for analyzing your surfing behavior) are stored, these are treated separately in this privacy policy.
Server Log Files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
- IP address
This data is not merged with other data sources. The basis for data processing is Art. 6 Para. 1 lit. f GDPR, which permits the processing of data for the fulfillment of a contract.
Cloudflare
We use the Content Delivery Network (CDN) of Cloudflare Germany GmbH, Rosental 7, c/o Mindspace, 80331 Munich, Germany (Cloudflare) to increase the security and delivery speed of our website. This corresponds to our legitimate interest (Art. 6 Para. 1 lit. f GDPR). A CDN is a network of globally distributed servers that is able to deliver optimized content to website users. For this purpose, personal data may be processed in Cloudflare's server log files.
Cloudflare is the recipient of your personal data and acts as a processor for us. This corresponds to our legitimate interest within the meaning of Art. 6 Para. 1 Sentence 1 lit. f GDPR, not to operate a Content Delivery Network ourselves.
You have the right to object to the processing. Whether the objection is successful is to be determined within the framework of a balancing of interests.
The processing of the data specified in this section is neither legally nor contractually required. The functionality of the website is not guaranteed without this processing.
Your personal data will be stored by Cloudflare for as long as necessary for the described purposes.
Further information on objection and removal options against Cloudflare can be found at: Cloudflare DPA
Cloudflare has implemented compliance measures for international data transfers. These apply to all worldwide activities where Cloudflare processes personal data of natural persons in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs). Further information can be found at: https://www.cloudflare.com/cloudflare_customer_SCCs-German.pdf
5. Analysis Tools, Communication and Advertising
Google reCAPTCHA
We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). reCAPTCHA is intended to check whether data entry on our websites (e.g. in a contact form) is carried out by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor using various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, duration of the website visitor's stay on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google. The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place. Data processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting his web offers from abusive automated espionage and SPAM. Further information on Google reCAPTCHA and Google's privacy policy can be found at the following links: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html.
Live Chat
On our website, there is the possibility to contact us via the live chat function. We use the services of Crisp for this. In this context, no data is passed on to third parties. The data is used exclusively for processing the conversation. The legal basis for data processing, if the user's consent is available, is Art. 6 Para. 1 lit. a GDPR. The legal basis for processing data transmitted in the course of sending an email is Art. 6 Para. 1 lit. f GDPR. If the email contact aims at concluding a contract, an additional legal basis for processing is Art. 6 Para. 1 lit. b GDPR.
The use of the service provider Crisp is based on our legitimate interest according to Art. 6 Para. 1 lit. f GDPR. For the purpose of customer management and to ensure the fastest possible support for the best possible user experience, we use the Crisp service from CRISP IM SARLS 2 Boulevard de Launay, 44100 Nantes (France) for sending messages via email and for live chats. Our legitimate interest in data processing according to Art. 6 Para. 1 lit. f GDPR also lies in these purposes. Further information: Crisp Privacy Statement and GDPR Status.
6. Data Collection in Our Apps
GroupAlarm.com provides apps for iOS and Android for registered participants. The apps can be obtained from the respective app stores:
The apps process personal data in the same way as the web application under app.groupalarm.com. The data processing agreement for customers is available there.
Data Processing when Using GroupAlarm.com
Creation of a User Account
For the duration of the contractual relationship, we store at least your email address and the password you set in encrypted form. The legal basis for this is Art. 6 Para. 1 lit. b) GDPR (“processing for contract fulfillment”). In addition, you can provide further data within GroupAlarm, which is done on the legal basis of consent (Art. 6 Para. 1 lit. a).
The data will be stored until the contractual relationship is terminated. The data can be viewed and changed/deleted by you at any time.
Access to Device Services
To ensure a smooth alarm process, GroupAlarm requires access to device functions depending on the scope of functions. This is at least required for
- Device storage (e.g. ringtones, messages, app storage)
- Network access, data transfer (encrypted), mobile data
- Device location data (also in the background, background location)
You can enable or disable individual functions during installation; proper functionality may then no longer be guaranteed.
Geolocation of Devices / Background Location Data / Background location
If enabled by the user, the app uses its own device location for some functions, e.g. for automatic calculation of the travel route or localization within defined geofences.
Geofences
A so-called geofence is defined by a position and a circle of a specified size around this position. Geofences are stored on the mobile devices in the system, and crossing the boundaries triggers various actions depending on the direction (e.g. entering a geofence or leaving a geofence). For the end devices to be able to perform localization for the geofences, the exact location is required. However, the exact location is not transmitted to GroupAlarm, but only the entries/exits from the geofence. Precise localization of the user is therefore not possible. The user has the option to deactivate all geofences at any time. The core functionality of the alarm system is not restricted by this.
Geofences for Alarming
For alarming, various geofences are created within the organization and distributed to the end devices. Each user decides for which organization they want to use the functionality. The administrator and authorized participants can see who is in which geofence. However, it is not possible to deduce the exact location.
Geofences for Availability
Participants can create their own geofences in their apps to control availability in organizations. GroupAlarm has no knowledge of these geofences, but only reacts to the messages resulting from entries/exits and sets the user to “Available” or “Not Available”.
Map Services
To display addresses / geocoordinates, our apps use the services of Google or Apple. When displayed, your IP address and location are passed on to the operator of the map services. Further information on the processing of this data can be found with your manufacturer.
Push Notifications
For communication with our systems, e.g. for delivering alarms, inviting to appointments or sending messenger messages, we use the push notifications of Apple and Google. The so-called device IDs / Device IDs are processed to deliver the notifications to the devices. The transmission is completely encrypted. The Device ID does not allow any conclusions to be drawn about the user.